Roadside Assist Plus - Description of Services
Vehicle Covered
Roadside assistance will be provided 24 hours per day, 365 days per year (every day) for any Nominated Vehicle in the North and South Island of New Zealand by calling 0800 500 122.
The *Nominated Vehicle is the car or motorbike (not caravan or trailer) insured for "Full Cover" Police Fire and General Insurances through Police Welfare Fund Insurances Limited.
*Vehicles which exceed 3.5 tonnes in weight, are not covered under the Roadside Assist.
Caravan and Trailers
Roadside Assistance will not be provided for caravans or any other form of trailer body being towed by the Nominated Vehicle. However, should the Nominated Vehicle, whilst encumbered by a caravan or any other form of trailer body, experience a roadside breakdown and require towing:
Caravans and trailers will be towed with the Nominated Vehicle (size restricted), to the same destination, provided they can be transported by one standard towing vehicle. Size restriction is no more than 7 meters in length (excluding towbar) and 2.44 metres wide and /or 3 metres high. The caravan and trailer must have a current WOF and Rego.
If it is determined by the NZAA the caravan or trailer does not meet the criteria (because of size restriction or no WOF/REGO) to be towed with the Nominated Vehicle, then it will be moved to a safe location.
Cargo and Stock
The AA and the AA Service Providers will accept no responsibility under any circumstances for the security and/or any loss associated with a disabled Nominated Vehicle’s cargo or stock which may result from delays in providing roadside assistance and/or towing.
General Delivery
The frequency of calls for Service is unlimited and will be delivered nationally from the Owner/Driver’s home address to any part of North and South Island of New Zealand (subject to the conditions in the service agreement). In all cases, the method in which the Service is provided will at all times rest with the AA Service Provider.
Roadside assistance Services will be offered promptly and the AA Service Provider dispatched should the Nominated Vehicle become disabled due to (non-collision related) mechanical failure or automotive related (non mechanical) Driver fault.
The AA Service Provider will endeavour to make the Nominated Vehicle mobile at roadside so that the Driver can continue the journey. However, where this is not possible or practical, or where any mechanical action may void any part of the Nominated Vehicle’s warranty, towing will be provided (see Towing).
AA Road Service will be provided to the Nominated Vehicle without Owner or driver prejudice (with exception of lockouts).
Mechanical Breakdown
In all cases of a mechanical failure, a trained AA Service Provider will attempt to diagnose faults and where possible, provide emergency or minor repairs to mechanical faults at the roadside in accordance with recommended practices and mechanical warranty programme.
Vehicle Recovery
Where the vehicle cannot be re-started following a breakdown, a tow will be arranged, to the nearest place of safety or repair.
After Hours Recovery
If the breakdown is outside business hours and the nearest repairer is closed, appropriate storage will be arranged (where available) at no cost to you, until the vehicle can be delivered to the repairer.
Towing
Towing will be arranged to the nearest AA approved repairer or place of safety, to a maximum of $100 per vehicle tow. The vehicle owner is required to pay any balance over $100.
Lockout Assistance
Where you are locked out of the vehicle, the Service Provider will attempt to open the vehicle. This will be subject to satisfactory proof of ownership or owner authority to drive the vehicle. An indemnity releasing liability may need to be signed.
Lost Keys
Where a replacement key is required the Service Provider will arrange:
- a locksmith to attend, or
- to transport the vehicle to a locksmith, or
- the key to be couriered to the driver of the vehicle at no expense to you.
Keys will be couriered from either a residence or the car dealer in New Zealand as soon as practical, or within 24 hours depending on the availability of the courier services. Prior arrangement needs to be made by the driver to make the keys available from a residence.
Any labour costs and replacement key costs will be at the expense of the driver.
Flat Battery Assistance
A battery boost and any other practical assistance at the roadside will be given, to start the vehicle.
Faulty Battery (under warranty)
If the vehicle cannot be re-started due to a faulty battery and that battery is under warranty, a tow will be arranged to the nearest approved dealer, to have a new battery installed.
Faulty Battery (not under warranty)
If the battery is not covered under warranty, a replacement battery will be supplied or the driver will be offered a referral to AA Batteries*. The new battery will be offered on the same rate as an AA personal member, and will be at the expense of the driver.
*Auckland, Wellington and Christchurch only.
Flat Tyre Assistance
Provided the spare is roadworthy and compatible, the Service Provider will change a damaged tyre or wheel with the vehicle’s serviceable spare.
Where the spare is not serviceable, roadworthy or compatible, a tow to the nearest facility able to supply and/or repair the tyre/wheel will be provided, at the expense of the driver.
Fuel Service (excluding CNG & LPG)
The Service Provider will supply up to $30 worth of liquid to enable an ‘out of fuel’ vehicle to be driven to the nearest service station. While delivery is free from charge, the cost of the fuel delivered will be at the expense of the driver.
Fuel Service (CNG & LPG)
The vehicle will be towed to the nearest facility to supply the relevant gas; the vehicle recovery will be at the expense of the driver.
Incorrectly Fuelled
A fuel disposal specialist will be arranged to attend at the roadside or a tow will be organised to the nearest service station. Any further towing will be at the driver’s expense.
Emergency Transport
If the vehicle cannot be reasonably repaired within the same day and all conditions are met, the following services will be offered:
Breakdowns under 100kms from the vehicle's home base
(a) Emergency Taxi
A taxi will be provided up to a cost of $60.00 (GST inclusive).
Breakdowns over 100kms from the vehicle's home base
(a) Emergency Taxi
A taxi will be provided up to a cost of $120.00 (GST inclusive).
(b) Rental vehicle in the event of mechanical breakdown
A replacement rental vehicle of a similar calibre will be provided, if the vehicle cannot be repaired within 24 hours of the breakdown. This is subject to availability and for a maximum of three (3) days and at a rate of $120.00 per day (GST inclusive).
(c) Alternative Transport
Where car rental is not available, or where the rental car company refuses to provide a rental car to any driver; alternative ground transportation will be provided to the driver's or registered owner's home address or the intended destination. The most comfortable and convenient means of transportation will be arranged for the driver and up to four travel companions to continue on their journey, up to a limit of $150.00 (GST inclusive) per person/per incident.
(d) Accommodation in the event of mechanical breakdown
Where the vehicle requires warrant repairs to be carried out and overnight accommodation is required, arrangements will be made for the driver and passengers up to a rate of $120.00 per night (GST inclusive) for a maximum of three (3) nights. If the accommodation entitlement is not used, the hire period of a replacement vehicle can be extended to five (5) days, at a rate of up to $80.00 (GST inclusive) per day.
What if I break down?
If your vehicle has ‘Full Cover’ Police Fire & General Insurance, call Police Welfare Fund Roadside Assist Plus on 0800 500 122 with your registration number and member number (you should find this on the vehicle windscreen sticker supplied with your ‘Full Cover’ insurance).
How can I get PWF Roadside Assist Plus for my vehicle?
If your vehicle has ‘Full Cover’ with Police Fire & General Insurance, you don’t have to do anything – your vehicle is automatically covered. An information pack is provided with your Schedule of cover.
If you don’t have Police Fire & General Insurance cover and would like a quote, Police Welfare Fund members can call 0800 500 122, or get a quote online by selecting "My Insurance" in the dashboard above (you must be logged on first).
