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General enquiries:

(04) 496 6800


0800 500 122

  • Work with an organisation that truly makes a difference
  • Energetic, fun and collaborative team environment
  • An opportunity to grow your career in health insurance

We are looking for a health plan payments processor to join an energetic team, in a collaborative environment, at our modern office right in the middle of the CBD.

About us

The NZ Police Association provides a range of services to police staff (both currently serving and retired) and their families.  We have a team of over 50 people in various roles dedicated to providing exceptional service to our members.  In the Welfare team, our services include health, life, and general insurance products plus a holiday home booking service for our members and their families. 
The Police Health Plan is health insurance for police and their families within the New Zealand Police Association. It is fully owned and operated by the Association, for Police Welfare Fund members.  Our Health Plan is focused on the health of our members and their families.

About you

In this role, nothing is a problem for you.  You will support our Health Plan team focusing on the accurate and timely entry and payment of surgical invoices within preapproved limits.  You will triage incoming phone calls and emails and respond to member queries, as well as assist with data entry of other approved claim reimbursements.   We go above and beyond for all our members and of course, this will come naturally to you.

You are reliable, positive, and customer focused with an ability to understand and follow processes.   You bring previous customer service experience, a high level of attention to detail and can multi-task and learn new systems and processes quickly. 

If you tick the above, we’d love to hear from you. 


Keen to apply or have questions?  Email your application or your questions to our team at [email protected] 

We will shortlist as we go with applications closing at 5pm Tuesday, 23 November 2021.