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General enquiries:

(04) 496 6800

|

0800 500 122

Updated on 30/11/2021.

In response to the Covid-19 pandemic, this web page sets out the policies and procedures for Holiday Homes bookings, cancellations, and refunds.

Holiday homes during Covid-19

  • Holiday Homes are closed in areas under Alert Levels 3 and 4 (including sub steps).  
  • Holiday Homes are closed in any government mandated localised lockdown.
  • Holiday Homes are open in areas under red, orange or green traffic lights and are not under a localised lockdown.
  • Members should not travel to Holiday Homes if they reside in areas under Alert Levels 3 and 4 (including sub steps), or in areas under a localised lockdown.
  • Bookings for the Holiday Homes made on or before 16 August 2021 can be cancelled and are eligible for a full refund.

To be eligible for a refund:

  • Your booking must have been made on or before 16 August 2021. *
  • You must be residing in an area currently under Alert Level 3 or 4 (including any sub steps), or in a government mandated localised lockdown.
  • You must have a booking in a Holiday Home located in an area currently under Alert Level 3 or 4 (including any sub steps), or in an area currently in a government mandated localised lockdown.
  • Your flight must have been cancelled by the airline due to Covid-19 restrictions (proof of cancellation must be provided).
  • The event you are travelling for must have been cancelled due to Covid-19 restrictions (proof of cancellation must be provided).

As per clause 31 of the standard Holiday Homes Terms and Conditions, cancellations made within 24 hours of the initial booking are eligible for a full refund.

* Booking refund requests after this date are subject to review. NZPA reserves the right to cancel bookings under Alert Levels 3 and 4, which are subject to a full refund.

If your booking has been impacted by Covid and you meet the eligibility criteria stated above, you can cancel your booking and request a refund by emailing us at [email protected].

 

We continue to monitor alert level changes and government updates and will keep you informed.

Thank you to members for your patience during this time.

 

Getting in touch

If you have any questions, please email us at [email protected] or phone 0800 500 122, between 8am – 5:30pm Monday to Friday. Due to the increased level of demand on our Member Services Centre team, we ask that members please avoid calling unless necessary.

Stay up to date with Covid-19 at covid19.govt.nz.