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General enquiries:

(04) 496 6800


0800 500 122

Updates for members relating to the Covid-19 coronavirus pandemic.

We are still open for members. Please contact us via email

Note: Please log in to view all member updates on this page, including important messages from NZ Police about self isolation processes and the 0800 Pol-Info staff helpline.


Priority service at Foodstuffs supermarkets

Foodstuffs NZ has announced it is offering priority service to emergency services personnel (including police) at their supermarkets across the country from 27 March. This should help make life a little easier for those on the frontlines in the fight against Covid-19.

The details:

• This applies to all New World, Pak‘nSave and Four Square stores across NZ

• Police staff need to wear uniform or carry Police ID (includes non-sworn employees)

• If there are queues, you will be given priority to enter the store and to go to the checkout first

Update: 25 March

A little reminder to members with Police Health Plan claims…

National office has been vacated and our PHP team are all working from home. That means until the Covid-19 lockdown is lifted, we are not able to re-enter the building and pick up claims that have been posted to us.

We are processing every claim that arrived by Tuesday March 24, but after that we can only process claims that are emailed to  If you can photocopy or scan your claim and email it, we can process it. That means you won’t have to wait until we are back at national office and have access to the mail.

We apologise for the delay with posted claims due to the exceptional circumstances we all find ourselves in.

The PHP team and the rest of the association are doing all we can to continue business as usual, and we will update you on this page with any developments relevant to members

Thank you for your patience.

Ngā mihi nui

Update: 23 March 2020

Police Holiday Homes closed

Due to the government’s move to Covid-19 Alert Level Three, and on Thursday 26 March to Alert Level Four, the association has closed the Holiday Homes network. This means all bookings are cancelled until 15th May 2020.

We will continue to assess the Covid-19 situation and will at all times adhere to Government advice.

All bookings will be fully refunded.  However there may be a delay in processing your refund due to an unprecedented surge of enquiries.

To activate your refund, please email with an account number, and please do not call unless absolutely necessary.

ANZ advice

Information for members with ANZ home loan packages:

Police Credit Union financial help

The Police Credit Union appreciates some Police staff will have partners and family affected by Covid-19 and some families will lose an income during this time.

They have many options available to members, from emergency overdrafts to restructuring an existing loan or a repayment holiday - and of course new loans for emergencies.

The Credit Union team is already working from home and ready to assist members in financial stress at this time and over the coming weeks and months. Contact them at or call 0800 429 000 for help.


Update: 20 March 2020

The arrival of the Covid-19 virus in New Zealand means the New Zealand Police Association must be acutely aware of how we manage our responsibilities as an employer, member association and business partner.

We are paying close attention to Ministry of Health guidance on staff isolation, travel restrictions and hygiene, and we have in place a business continuity plan which will ensure we take care of our staff while providing our members with all the services they need.

Police Health Plan

Our Police Health Plan does not have an exclusion for epidemics or pandemics, so all claims will be covered as per our policies. However, our public hospital overnight member benefit will not cover self-isolation should that be required under government regulations.

If the spread of Covid-19 increases, there may be pressure on the public health system which could reduce hospital capacity for elective surgery.  We cannot predict what will happen with the virus, but we can assure you we will keep a very close watch on this and update you as information unfolds.

The association is well equipped for key staff to work remotely to ensure continuity of all services. We will attend to all claims but do ask that you assist us to deal with the upsurge in inquiries by:

  • photographing or scanning receipts and emailing them so staff working remotely can process them
  • email rather than phoning for information on your claims as this will leave staff free to process claims

Fire & General Insurances

For Fire & General insurances, members can access cover online, and claims will be dealt with by NZI staff who will be working remotely.

Employment Advice

The association is also geared up to provide legal and employment-related assistance as per usual, as our legal and industrial teams have the capacity to work remotely.

Holiday Homes

The Holiday Homes have been closed and we have instituted a refund policy related to the Covid-19 situation. 

As an organisation our vision is to enhance the wellbeing of police and their families.  National office staff are committed to that vision and we are confident we have the plans in place to meet our obligations during this difficult and unpredictable situation.  We will look after each other and continue to work together to fulfil our commitment to you.