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General enquiries:

(04) 496 6800


0800 500 122

Updates for members relating to the Covid-19 coronavirus pandemic.

We are still open for members. Please contact us via email

Note: Please log in to view all member updates on this page, including important messages from NZ Police about self isolation processes and the 0800 Pol-Info staff helpline.


COVID ALERT - 12 August 2020

Due to Auckland shifting to Level 3, all Holiday Homes in this region will be closed from 12noon today and remain closed until 12 noon Sunday 16 August.  Impacted members will be contacted by us. 

We are monitoring this situation closely and will update members of any changes as they occur.

If you have any questions please email us at or phone 0800 500 122, between 8am – 5:30pm Monday to Friday.

Beard shaving advice given to police staff

The new Police Commissioner has appealed for beards to be shaven to assist with the Covid-19 response. 

The n95 personal protection masks issued to staff fit better and are more effective on beardless faces.

Read this NZ Herald story for more.

Priority services for emergency personnel at supermarkets

The two major supermarket chains in New Zealand have ensured that emergency services and medical personnel get priority treatment when shopping.

All Countdown supermarkets will open at 7am to provide a shopping hour each day for uniformed emergency services and any DHB, medical centre or medical professional carrying proper identification before the stores open to the public at 8am. If not in uniform, members will have to show their Police ID to enter the store.

At all New World, Pak'nSave and Four Square stores across the country, any emergency services professional wearing their uniform or carrying DHB, medical centre or proper identification (includes non-sworn Police employees) will be given priority to enter the store and go to the checkout first if there are queues.

Read more in this Sunlive story and this Newshub story.