Salary: $85,000-$95,000
We are looking for a service focused supervisor to lead our membership service centre.
About us
The NZ Police Association provides a range of services to police staff (both currently serving and retired) and their families. We have a team of more than 60 people in various roles dedicated to providing exceptional service to our members.
About the role
You will be based in our Wellington city national office. This position is responsible for overseeing the smooth running of the membership service centre operations offering frontline support for the membership products and services offered by NZPA, the Police Welfare Fund Ltd and its subsidiaries.
About you
We are looking for someone to join the team on a permanent full-time basis. This role might be for you if you have proven experience in:
- Call centre or membership service centres in a senior capacity.
- Strong leadership skills, able to bring a team together to deliver strong and sustained performance.
- Excellent communication and interpersonal skills.
- Project management and planning skills to ensure requirements are met with resources at the right time and projects are delivered promptly.
- Ability to problem solve and prioritise.
- Be pro-active, show a willingness to learn and the ability to adapt to change.
- To be a team player and be able to project a positive attitude to other staff and stakeholders.
Why join us?
You’ll join a collegial team committed to enhancing the wellbeing of our members and their families.
In addition to a competitive salary, we offer an enhanced benefits package:
- Access to family health insurance and life insurance.
- Access to our membership benefits, including holiday home options.
- Generous leave provisions and enhanced superannuation after 12 months.
- Support to learn, develop and grow your career.
Interested?
Apply now via Seek.
For any questions, email us at careers@policeassn.org.nz
Don’t wait as we will shortlist as we go with applications closing at midday, Thursday 11 September 2025.
Please find the position description here.
