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General enquiries:

(04) 496 6800


0800 500 122

At NZPA, we welcome your feedback and invite you to tell us your concerns as we take this seriously. Our goal is to provide you with the highest level of service however, there are times when we may encounter a problem. We want to work with you to address any concern or complaint as quickly as possible.

Please feel free to also contact us via email or by phone with any queries or concerns.

[email protected]

0800 500 122

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Complaints, Compliments & Feedback Form

Personal Details

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By typing my name into the box below, I state that I have personally completed this form and that the information I provide in this form and in any other documents I provide is true and correct.

You consent to NZPA receiving your personal information in order to respond to your complaint. 

Your information is held securely and is only accessible by authorised employees.

The information provided by you is voluntary. However, we may not be able to resolve your complaint or issue if we do not have full information.

You may request access to or request correction of your personal information held by NZPA under the Privacy Act 2020. To learn more about NZPA's Privacy Policy, please visit For general information relating to the Privacy Act 2020, please visit