The Police Association provides a range of services to both serving and retired police officers and their families and Police employees. Our goal is to look after the people who keep us all safe.
We have a team of more than 60 people who work at our national office in Wellington and out in the field throughout New Zealand, providing support and advice to members.
From time to time opportunities arise to join that team. We welcome people who can relate to, and assist, our members, who understand the needs of others and can work alongside a great team with humour and adaptability.
Current opportunities appear below.
For general enquiries contact careers@policeassn.org.nz.
Primary Claims Assessor
We are looking for 2 Primary Claims Assessors to join the Health Plan team on a fixed term basis for 18 months.
We are seeking a motivated and detail-oriented Health Plan Primary Claims Assessor to join our team. In this role you will play a key part in delivering high-quality claims assessment and administrative support, ensuring an excellent experience for our members.
This is an exciting opportunity for someone who enjoys balancing analytical work with customer service and wants to make a meaningful impact in the health insurance industry.
About the job
This is an 18 month fixed term role to provide support to the Health Plan team. In this role you will be required to undertake the following responsibilities:
Claims Management
- Assess and manage health insurance claims in line with policy entitlements
- Approve or decline claims within delegated authority, following established processes
- Maintain an up to date understanding of health insurance policies and industry trends
- Process payments to providers
- Develop knowledge of common medical conditions and treatment options
Customer Service
- Communicate claims decisions clearly and empathetically to member
- Respond accurately and professionally to member queries about their claims and cover
- Deliver a high standard of service while handling sensitive information
- Ensure compliance with company policies, including privacy and confidentiality
Administration
- Receive, sort and prioritise incoming mail (electronic and physical)
- Accurately file claims and correspondence into relevant systems
- Ensure all documentation is processed promptly and correctly
- Provide general administrative support as required
Why join us?
NZPA offers a competitive salary, great modern office in the CBD and you get to work with a great bunch of people.
Interested?
Apply now via Seek Primary Claims Assessor Job in Wellington Central, Wellington - SEEK
For any questions, email us at careers@policeassn.org.nz
Don’t wait as we will shortlist as we go with applications closing 5pm Friday 26 June 2026.