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General enquiries:

(04) 496 6800


0800 500 122

Holiday Home Refund Request

To request a refund for your Holiday Home booking, please complete the form below. 

Upon submission, you will receive a confirmation email containing the receipt of your request for your records.

Please note it can take up to 4 weeks for your payment to be processed. Under the current Covid-19 situation, we may experience periods of delays in processing times due to a high number of requests.

Holiday Home Refund
Personal Details
Booking Details
Bank Details

Holiday Homes – Term and Conditions

Please refer to our Terms and Conditions page for our policy on general refunds and cancellations of Holiday Homes.

Terms and Conditions

For Covid-19 specific information on Holiday Homes, please refer to our dedicated policy below.

Holiday Home Covid-19 Policies