Please find position description here

About us

The NZ Police Association provides a range of services to police staff (both currently serving and retired) and their families.  We have a team of over 60 people in various roles dedicated to providing exceptional service to our members.  In the Welfare team, our services include health, life, and general insurance products plus a holiday home booking service for our members and their families. 

About the role 

Based in our Wellington national office, you will take inbound calls to assist our members with various queries, ranging from assisting with their holiday home bookings, through to understanding their needs and triaging to a team of specialists.  

Our awesome Member Services Centre team is the first point of contact for our members, and we pride ourselves on responding to a variety of different enquiries promptly, efficiently and confidentially. 

You will work with a small and energetic team, in a collaborative environment, at our modern office right in the middle of the CBD.

About you 

We are looking for someone to join the team on a permanent full time basis. 

You are: 

• an amazing communicator
• reliable and resilient
• positive and customer focused with an ability to solve a range of problems on the spot
• experienced in customer service, possibly from working in a call centre
• someone who will go above and beyond for all our members
• confident in using different technology and systems (including CRM's)
• a quick learner
• able to multi-task and have a high level of attention to detail 

We access sensitive and confidential information, so discretion and privacy are critical in our work. 

Why Join Us?

You’ll join a collegial team committed to enhancing the wellbeing of our members and their families. In addition to a competitive salary package. 

Access to Family health insurance and life insurance.

Access to our membership benefits, including holiday home options.

Generous leave provisions and superannuation after 12 months.

Interested? 

Apply now via Seek. 

For any questions, email us at careers@policeassn.org.nz 

The position description can be found here. 

Don’t wait as we will shortlist as we go with applications closing at midday, Tuesday 3 June 2025.

Employer questions

Your application will include the following questions:

• Have you worked in a call centre before?
• How many years' experience do you have as a Member Services Representative?
• Do you have customer service experience?
• Which of the following statements best describes your right to work in New Zealand?
• What's your expected annual base salary?