Regardless of the condition you are dealing with and where you are at on your health journey, AIA MyCare can help. All services provided by Teladoc Health are designed to support your treating physician, not replace them. Whether you are experiencing symptoms or have had a diagnosis and treatment plan and want some reassurance you are on the right path, AIA MyCare can help. Services available are as follows: 

• Ask a GP– you can submit basic medical questions online via AIA MyCare and a NZ based Teladoc Health GP will provide an answer in writing within 24 hours. You do not need to have seen your GP in person to ask a question. Answers will provide general advice and guidance and the Teladoc Health GP’s do not refer or prescribe.
• Expert Medical Opinion – this involves an in-depth review of your diagnosis and/or treatment plan by a leading expert. The expert provides a comprehensive report, either confirming what you have been told or providing a change or additional recommendations. It provides you with a second opinion, at no cost, from a leading expert AIA New Zealand Limited aia.co.nz Page 3 [AIA – INTERNAL] in your specific condition. On average you should receive your Expert Medical Report within around 15 days after all the relevant medical information and reports are received by Teladoc Health. Whilst Teladoc Health tries to acquire medical records as quickly as possible, this is sometimes out of their control therefore timeframes can vary.
• Ask a Mental Health Clinician – you can submit general mental health questions confidentially online via AIA MyCare and a mental health specialist will provide an answer in writing within 24 hours. Answers will provide general mental health advice, guidance and treatment options. If you require further support, they may recommend use of Mental Health Navigator for an in-depth review of your case.
• Mental Health Navigator – improves mental health outcomes by putting together a team of mental health experts tailored to the patient’s condition. Assessment is completed via separate video consultations with a mental health nurse, an expert psychiatrist and/or psychologist, who review and often modify the diagnosis and treatment plans generally made by GP’s, leading patients down the right path to improved mental health and function. Mental Health Navigator provides:
  • o An expert clinical review of the mental health diagnosis and treatment plan
  • o Quick virtual access to a network of multidisciplinary NZ registered and licensed expert clinicians without a face-to-face visit
  • o A direct and consistent contact to guide and support you throughout the entire process
  • o Support to help you get back to a normal lifestyle and return to work where possible It is important to note that members do not need a referral from their GP to access Mental Health Navigator. They self-refer and then, with their consent, the information is collected from all of the clinicians involved (if any) in the member’s treatment team. Mental Health Navigator is only available to those members aged 18 and over and residing in New Zealand.
• Wellbeing – Helping you maintain fitness and wellbeing when you’re healthy is just as important as helping you recover from illness or injury. Discuss your nutrition, fitness or recovery goals with an Accredited Practising Dietitian or Exercise Physiologist and receive a bespoke action plan to reach your goals.
  • o A Nutrition Consultation will be highly beneficial to anyone wanting to make healthy food choices relevant to their lifestyle, food preferences, health and weight goals, and any nutrition-related health conditions they may have, such as diabetes, heart disease, gastrointestinal diseases, and food allergies and intolerances.
  • o Whether you’re looking to improve your overall health and fitness or are recovering from an injury, a Fitness & Recovery Consultation can provide the correct guidance