To log into the Life Insurance Portal, you will need to first log into the NZPA website and you will be presented with your membership dashboard. Scroll down and you will see the Life Insurance section. Click “View my policies” and this will take you directly to your Life Insurance Portal.

If you have forgotten your password you will need to set a new one. To do so click the log in button then click “Don’t remember your password?”. Enter your email address and you will be sent an email with a link to reset your password. Click the link and enter your new password.

If you do not receive this link this may be because the email address is not listed as your primary email address on your profile.

If you are having issues getting onto your Life Insurance Portal please call our Member Services Centre on 0800 500 122 or email enquiries@policeassn.org.nz

If your name or date of birth is incorrect, please email membership@policeassn.org.nz and include any supporting documents so we can update your details.

Your new life insurance portal includes past cover types and fortnightly premium amounts from April 2026 onwards. You will not be able to see historical changes before this point.

Once you have accessed the life insurance portal, the specific lines of cover are listed under the ‘Active Cover’ heading.

In cases where you have made changes to your policy, the particular cover will update to a new version. You can expand the particular cover to view historical changes (April 2026 onwards). These updates include changes during renewals.

Your new life insurance portal includes policy documents. To view your current PLIE certificate of insurance, click the ‘view policy documents’ button inside the life insurance portal. The pop up will show a button for ‘PLIE Certificate of Insurance’. Click this button.

Your Certificate of Insurance will detail the policy ID (internal reference within Police Welfare Fund Insurances Ltd), the cover in force date, as well as personal details of the policy owner. This includes legal name, membership ID, date of birth and smoker status.

Your life insurance cover is broken down into two main benefits; 

1. Death Cover – this is the total benefit paid out at the time of your death. Otherwise known as life cover.
2. Critical Illness – this is the total benefit paid out upon diagnosis of a critical illness such as a heart attack or stroke. Otherwise known as trauma cover.

Finally, your certificate details your current fortnightly premium.

For your convenience there are ‘print’ and ‘download PDF’ options below the document that allows members to store a legal copy of this document.

Our insurances team are well placed to assist you. Currently, policy changes are a manual process. You can download a copy of the short personal statement here and return to insurances@policeassn.org.nz. 

If your policy has lapsed or has been cancelled, you may be able to reinstate your cover. Contact us as soon as possible, because different requirements apply depending on how much time has passed since your policy lapsed or was cancelled. 

You can email us at insurances@policeassn.org.nz or phone 0800 500 122 Mon – Fri between 9am and 5.30pm

You will be required to submit a non-smoker declaration form. This can be found on the NZPA dashboard under the Life Insurance section. Click the “change smoker status” button.

Once completed, email this form to insurances@policeassn.org.nz

Most policies provide you with worldwide cover, so you can keep your policy even if you move overseas. Please refer to your policy document for more information.

Remember to let us know your new contact details as soon as possible. If you are going overseas temporarily, you may be able to suspend your cover.

For more information, contact us via email at insurances@policeassn.org.nz or phone 0800 500 122 Mon – Fri between the hours of 8am and 5.30pm

Your premium is how much your insurance cover costs. Members who are actively employed by NZ Police make payment via police pay by default. Non-active Police Welfare Fund members, including retired members, have the option of paying via Direct Debit. 

Your total fortnightly premium is the sum of the total active cover for both life and critical illness. 

We review premiums regularly so that we can continue to provide the best cover possible, while keeping premiums balanced and competitively priced. A number of factors can influence the cost of your premiums such as your age, occupation, health, lifestyle, the type of cover you choose and the rates we use to calculate premiums. 

The premiums you pay reflect the likelihood of you, and people like you, making a claim. We consider the number of claims paid each year, reflecting changes in health and life expectancy, or in the case of health cover, the rising cost of medical treatments to determine the likelihood of claims being paid.

Your policy document can be found online under the life insurance portal. It is also available under the Life Insurance webpages, and on our Forms and Documents area of the website.

We understand that dealing with life insurance can be a stressful and daunting process, particularly in the event of a bereavement. Our claims team are well placed to guide you through the claims process.

You can email us at insurances@policeassn.org.nz or phone 0800 500 122 Mon – Fri between 9am and 5.30pm