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The Police Health Plan Limited (FSP39863) (PHP) (we, us, our) is a licensed financial advice provider and holds a licence issued by the Financial Markets Authority (FMA) to provide financial advice. 

Licence holders are required to comply with the standard licence conditions, which can be found here. 

You can contact us at: 

Phone: 0800 500 122 / (04) 496 6800

Email: healthplan@policeassn.org.nz

Address: PO Box 12344, Wellington 6144

 

Nature and scope of financial advice services

PHP provides advice to members and potential members of the New Zealand Police Association (NZPA) about the products and services provided by PHP. 

The type of financial advice we provide is limited to general advice about the products and services we provide. We do not provide financial advice that is personalised to anyone's circumstances, nor do we provide financial advice on products or services offered by any other product provider. 

PHP does not currently engage any financial advisers to provide financial advice on its behalf, but may do so in the future. 

PHP's parent company Police Welfare Fund Limited (PWFL) has a referral arrangement with a third-party financial advice provider, Naked Finance Limited (FSP735471) (Naked Finance), to provide members and potential members with financial advice. Any financial advice provided by Naked Finance or its financial advisers is provided under Naked Finance's financial advice provider licence, and is not provided on behalf of PHP, PWFL or NZPA. 

 

Fees or expenses

We do not charge any fees for any financial advice we provide. If any member or potential member is referred to a third-party financial advice provider, or if they seek advice from a third party on the products and services we provide, that provider should notify the member or potential member of any associated charges, expenses, or other amounts payable. 

Conflicts of interest, commissions, and incentives

We stand to benefit when anyone takes out a Police Health Plan policy through the premiums they pay. We have an internal conflict of interest policy and act ethically in all our affairs and communication with members and potential members. 

As part of PWFL's arrangement with Naked Finance, PWFL pays Naked Finance a fee to help cover costs incurred by Naked Finance in providing members and potential members with financial advice and related services. Other than this, there is currently no commission or incentive arrangement in place between Naked Finance and NZPA, PWFL or PHP. In particular, we do not provide Naked Finance with any form of commission or other incentive payment for encouraging members and potential members to take out, retain or cancel a policy, or to increase or decrease levels of cover or excesses. 

Any fees charged by Naked Finance for its services are solely a matter for Naked Finance to agree with its clients. 

Complaints handling and dispute resolution

If members or potential members are not satisfied with our services, they can make a complaint by: 

  • Advising the staff member who they are dealing with; or
  • Email us at complaints@policeassn.org.nz; or
  • Call us on 0800 500 122, Monday to Friday 8:00 am to 5:30 pm; or
  • Completing our feedback form here

All complaints we received are considered following our internal complaints process: 

  • We will acknowledge the complaint within 10 working days of receiving it. If we are unable to resolve a complaint within this timeframe, we will contact the complainant to let them know we need more time to consider their complaint; and
  • We will contact complainants by phone or email to let them know how we propose to resolve their complaint. 

If we cannot resolve a complaint, or the complainant is not satisfied with the way we propose to resolve it, we are a member of the Insurance and Financial Services Ombudsman Scheme (IFSO). 

IFSO provides a free, independent dispute resolution service that may help investigate or resolve any complaint we receive. 

IFSO can be contacted via:

Website: www.ifso.nz

Email: info@ifso.nz or

Phone: 0800 888 202

 

Duties information

PHP and any other parties who provide financial advice on its behalf have duties under the Financial Markets Conduct Act 2013 relating to the way that advice is provided. 

We are required to: 

  • Give priority to our clients' interests by taking all reasonable steps to ensure our own interests don't materially influence our advice;
  • Exercise care, diligence, and skill in providing advice;
  • Meet the standards of competence, knowledge, and skill set by the Code of Professional Conduct for Financial Advice Services (the Code) (these are designed to make sure that we have the expertise needed to provide our members and potential members with advice);
  • Meet the standards of ethical behaviour, conduct, and client care set by the Code (these are designed to make sure we treat those who receive our advice as we should and give them advice that is suitable, having regard to the very limited nature of the advice we provide. 

This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the FMA website here.