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General enquiries:

(04) 496 6800


0800 500 122

Financial Advice Provider Disclosure Statement

The Police Health Plan (PHP)

This Disclosure Statement was prepared as at 29 October 2021


The Police Health Plan Limited FSP39863 holds a transitional Financial Advice Provider license issued by the Financial Markets Authority to provide a financial advice service.

Transitional licence holders are required to comply with the standard transitional license conditions which can be found here:

You can contact us at:
Phone: 0800 500 122 / (04) 496 6800
Email: [email protected]
Address: PO Box 12344, Wellington 6144

Nature and scope of financial advice services

We do not provide tailored financial advice. However, we can provide information about what we have to offer, including the benefits of the Police Health Plan. We don’t have any financial advisers, with all guidance at an entity level.

We are unable to provide financial advice in relation to any other insurer’s products or offer comparison with the insurance cover anyone else offers or provides. 

We recommend that if you require personalised financial advice, you speak with a financial adviser who provides that service. As a member of the Police Welfare Fund, you can seek discounted financial advice from AdviceFirst, a financial planning provider with whom we have partnered. Please visit our website (here) for more information on this. We do not receive any commission or other form of payment from this relationship.


Fees or expenses

We do not charge you any fees for any financial advice provided.
If your enquiry is directed to a third-party Financial Adviser, they should notify you of any charges, expenses, or other amounts associated with your inquiry.

Conflicts of interest, commissions, and incentives

We stand to benefit when you take out a Police Health Plan policy through the premiums you pay. We comply with Police Health Plan’s internal conflict of interest policy and act ethically in all our affairs and communication with members. We follow an information only process that ensures our representatives interactions are transparent, fair, and responsible.

Our service representatives do not receive any form of commission or other incentive payment for encouraging members to take out a policy, change levels of cover, or increase levels of cover.

Our service representatives are trained to understand and escalate conflicts of interest and any other concerns to ensure that these are dealt with appropriately. 


Complaints handling and dispute resolution

If you are unsatisfied with our services, you can make a complaint by contacting us by email: [email protected] or calling us on 0800 500 122, Monday to Friday 8:00am to 5:30pm.

You can also write to us at:

Police Health Plan

PO Box 12344 

Wellington 6144

All complaints we receive are considered following our internal complaints process:

  • Where possible, we aim to resolve your complaint there and then. If this is not possible, our team will investigate further and notify you of an expected resolution time.
  • We will acknowledge your complaint within three working days. Our team may need to contact you to further understand your complaint or ask for more information.  We will keep you informed of progress and the expected resolution timeframe.
  • We aim to resolve your complaint within 10 working days of receiving it. If we are unable to resolve your complaint within this timeframe, we will contact you to let you know we need more time to consider your complaint; and
  • We will contact you by phone or email to let you know how we propose to resolve your complaint.

If we cannot resolve your complaint, or you are unsatisfied with the way we propose to resolve it, you can contact the Insurance & Financial Services Ombudsman Scheme (IFSO).

IFSO provides a free and independent dispute resolution service that may help investigate or resolve your complaint.

You can contact IFSO via:,

Email[email protected] or

Phone: 0800 888 202

Duties information

We have duties under the Financial Markets Conduct Act 2013 and the Code of Professional Conduct for Financial Advice Services (Code) relating to the way that we give advice.

We are required to:

  • Give priority to your interests by taking all reasonable steps to ensure our advice isn’t materially influenced by our own interests;
  • Exercise care, diligence and skill in providing you with advice;
  • Meet standards of competence, knowledge and skill set by the Code (these are designed to make sure we have the skills and knowledge required to provide you with relevant information);
  • Meet standards of ethical behaviour, conduct and client care set by the Code (these are designed to make sure we treat you as we should and give you suitable information).

This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at