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General enquiries:

(04) 496 6800


0800 500 122

Medical claim

For medical receipts that you have paid for and wish to claim back under your chosen Plan.

Medical Claim Form

Run out of space for more claims? Download our extension page and provide this with your Primary claim form.

Notes for completing your claim online

1. Open the 'editable online' pdf using either Chrome or Internet Explorer internet browsers for best results

2. SAVE it to your computer before you complete the form so you don’t lose your details

3. Complete the form, save again, then send the completed form to us (see details below).


Post - Attach the original receipts and invoices and send to: Police Health Plan Ltd, PO Box 12344, Wellington 6144.

Email - Email to [email protected] along with your invoices and receipts as attachments (jpeg, png or PDF). Please note when scanning your forms and receipts, ensure your Eftpos receipt doesn't cover up any important information on your invoice.

Claims payment processing

  • We aim to process your claims within 15 working days of when it is received by Health Plan.
  • Claims are paid out on Wednesdays and Fridays, with a remittance being emailed to you detailing what you have claimed for and the amount reimbursed
  • If you have any queries please contact the Member Services team at [email protected] or call 0800 500 122, they are available 8am - 5.30pm Monday to Friday.