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General enquiries:

(04) 496 6800


0800 500 122

Coronavirus Travel Advisory

For the latest information on your travel insurance policy, please visit our travel insurance provider's website

For up to date information on the latest travel advisories from the New Zealand Government, please visit

For general queries, contact Allianz Partners on 0800 800 048 or +64 9 486 0048.

In an emergency, contact Emergency Assistance on + 64 9 486 6868.


If something goes wrong when you are travelling, Police Travel Insurance cover is just a phone call away. If you have Health Plan cover with us, you’ll also receive an additional discount on your travel insurance premium.

We offer PWF members essentials, comprehensive and frequent flyer policies*.

All policies* offer our members:

  • Allianz Global Assistance, a worldwide network of emergency medical resources available 24/7

  • medical and repatriation expenses

  • replacement cover on baggage items less than 2 years old

  • missed connections/travel delays

  • loss of deposits/cancellation

  • free cover for dependent children less than 21 years

  • rental vehicle excess cover

  • recreational sports covered free of charge: leisure skiing and snowboarding, scuba diving (with -PADI or NAUI qualification), hot air ballooning, parasailing and paragliding, bungee jumping and white water rafting in rivers of grade four or less

Pre-existing medical conditions

Pre-existing medical conditions can be fully assessed online. Please follow the online prompts when you are purchasing the policy. For any queries, please call 0800 800 048.

Making a claim

If travelling overseas and you need to make an urgent claim, Allianz Global Assistance is the world’s largest travel assistance provider and deals with many thousands of emergency assistance cases every month. They are available 24 hours a day, 7 days a week.

  • From Worldwide call collect:  +64 9 486 6868

Please have your travel insurance policy number, full name and overseas contact details available to help us assist you quickly.

Lodge your travel insurance claim online:


*This insurance is issued and managed by Allianz Global Assistance New Zealand Limited Company No.1537730 and underwritten by Allianz Australia Insurance Limited ABN 15 000 122 850 (Incorporated in Australia) trading as Allianz New Zealand. You should consider the policy wording before making any decisions about this travel insurance policy. For further information on the financial strength rating of Allianz Australia Insurance Limited, please refer to the Financial Strength Rating and Overseas Policy Holder preference disclosure notice.