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General enquiries:

(04) 496 6800


0800 500 122

Police General Insurance* provides competitively priced, quality insurance cover for your home, vehicle, contents or pleasure craft - Providing the added benefits of:

  • Optional excess allowing you to reduce your premiums by altering your excess.

  • 50+ benefits - if you are aged 50 or over you will receive a special premium discount on your owner-occupied home, contents and private vehicle policies.

  • Natural disaster cover -  all policies include cover for natural disasters. Under the home policy the natural disaster benefit has a special excess for any items of property not covered by the EQC.

*Police Fire & General Insurance: Exclusively for PWF members and their families. Arranged by PWF General Insurances Limited and underwritten by NZI, a business division of IAG New Zealand.

Making a Fire and General Insurance claim

Making a claim is easy. Simply contact us on 0800 500 122 and press option 4 this will take you though to our dedicated NZI claims team

PWF Roadside Assist mobile App

'full cover' vehicle insurance includes a free 24-hour premium roadside assistance service.

Apple Store (Apple)   Google Play Store (Android)

General Insurances and Financial Strength Rating 

NZI is a business division of IAG New Zealand Limited (IAG). IAG has received a financial strength rating of AA from Standard & Poor’s (Australia) Pty Ltd, an approved rating agency.

A rating of AA means IAG has a ‘very strong’ claims-paying ability, as you can see in the scale below.

The rating scale is:

  • 'AAA'  Extremely Strong    'AA'  Very Strong    'A'  Strong
  • 'BBB'  Good    'BB'  Marginal    'B' Weak
  • 'CCC'  Very Weak    'CC'  Extremely Weak 
  • 'D' Default    'SD' Selective Default

The ratings from ‘AA’ to ‘CCC’ may be modified by the additional of a plus (+) or minus (-) sign to show relative standing within the major rating categories.

The rating scale above is in summary form. A full description of this rating scale can be obtained from